We offer a 14 day guarantee and you are entitled to return your hair extensions or any other product /products purchased within this time. If for any reason you are not satisfied with your product, you can return it to us 'as delivered' for a full refund. If the product is faulty or we send it in error, you can also return it within 14 days for a replacement. The full refund will be the full product price at time of purchase. We are unable to refund postage charges. For any returned item requiring it to be 'as delivered', no part of the packaging should be removed or damaged. Goods should be received 'as delivered'. For hygiene reasons we can only offer refunds on hair products that have not been opened, worn or tampered with.
If you would like to return an item please return recorded delivery and as delivered to
Rapunzels Hair UK
Lydart House, Lydart, Monmouth NP25 4RJ
Under no circumstances or event will Legend Trading UK or Rapunzels be liable for any direct, indirect, punitive incidental, special or consequential damages or any damages whatsoever arising from the misuse of its products. It is essential that you are properly trained and experienced before applying any of our extensions or related product(s). If you are in doubt about your capabilities with regards to use, suitability or fitting of any product we supply please seek the advise of a fully qualified expert in this field before using any product. If you are unsure about the suitability of the hair for your desired look, please seek the advise of a professional in this field. We do not accept any liability once the whole weft/bonds have been used, We always suggest testing a small piece (1-2 inches/ 3-4 bonds) first for dying etc. We do not accept any liability for home dye kits, the results are very unpredictable. We do not advise dying light blonde colours or bleaching our hair extensions as further processing to this extreme can damage the hair. Our hair extensions alone cannot damage your hair, but unqualified fitting & removal can. A qualified hair extensionist in this field should always be used to apply & remove extensions.